Hi, Is there a way to schedule my email confirmation to Client’s during business hours only?
Hi Umer
Sure, you can schedule email trigger as per your Client’s business hours
To set up a DND schedule, complete the following:
- From the dashboard tabs, click Setting .
This displays the different options under Settings . - Click Availability .
In the Availability screen, enter the details for the time window you want messages to be queued up and not send out to the end-users.
A. In the Do Not Disturb - Times , complete the following:
1. Toggle the button to Active .
2. Select the days you do not want to push Ushurs from the day’s dropdown.
3. Select the time range from the clock option where you want to block messages to be sent.
4. Click Add Hours .
B. To add holidays, use the Do Not Disturb - dates section:
1. Toggle the switch to Active .
2. From the Calendar , select the dates you want to queue outbound messages.
This marks the days in blue and displays the dates below in the box.
- From the TimeZone dropdown, select the time zone for which you want these times and dates to be in effect.
Please feel free to reach out if you need future help.
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Thank @umer for reaching out.
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@umer usually the DND settings apply to SMS and phone calls as they directly interact with the end users and TCPA guidelines mandate that. You have a lot more freedom when it comes to emails. and since they go to an inbox, it normally doesn’t matter when the user gets it.